Understanding the problem
For a new setup or a move, share your decoder model, whether there is an existing dish and where you want to watch. This helps establish what equipment and access the installation may need.
What the service involves
We discuss dish positioning and alignment, suitable cabling, TV connections and decoder setup. The proposed equipment, cable route and scope are agreed before installation.
Assessment and quotation
Send your area, equipment model and symptoms. TV Care will confirm availability and any assessment charge before a visit. The fault, proposed work, parts availability and quotation are discussed before you authorise a repair. An enquiry does not confirm an appointment.
Service limitations
Shared dishes, body corporate approval, roof access and existing cabling can affect the scope. Subscription activation, packages and account issues are handled by DStv. Specialist shared-system work must be confirmed before booking.
Your questions, answered
What should I have ready?
Your decoder model, photos of existing equipment and permission for any dish or cable work. Confirm whether equipment is included in the quotation.
Can you confirm a price before inspecting the equipment?
A description helps us discuss the assessment, but a repair quotation depends on the diagnosis, parts and agreed scope. Ask about any assessment charge before booking.
Is a visit confirmed when I send a message?
No. Please wait for TV Care to confirm availability, access arrangements and the appointment details.
