Understanding the problem
No signal, intermittent reception or a disrupted decoder setup can have different causes. Share the exact on-screen error and whether the fault affects every channel or only some.
What the service involves
We assess the relevant dish alignment, signal path, cable condition, connections and decoder configuration. Any proposed equipment replacement is explained and quoted first.
Assessment and quotation
Send your area, equipment model and symptoms. TV Care will confirm availability and any assessment charge before a visit. The fault, proposed work, parts availability and quotation are discussed before you authorise a repair. An enquiry does not confirm an appointment.
Service limitations
Subscription or account errors require DStv support. Storms or unsafe roof conditions may prevent dish work. We do not claim DStv accreditation or authorised status.
Your questions, answered
Does no signal mean the decoder is broken?
Not necessarily. Alignment, cabling, connections and equipment along the signal path can cause the same message. Please do not climb onto a roof to investigate.
Can you confirm a price before inspecting the equipment?
A description helps us discuss the assessment, but a repair quotation depends on the diagnosis, parts and agreed scope. Ask about any assessment charge before booking.
Is a visit confirmed when I send a message?
No. Please wait for TV Care to confirm availability, access arrangements and the appointment details.
