Understanding the problem
A television with no standby light may have a supply problem, but the socket, cable or another internal circuit may also be responsible. Note what happened before the fault.
What the service involves
We assess the power path and related circuitry and quote for a suitable repair once the fault is identified.
Assessment and quotation
Send your area, equipment model and symptoms. TV Care will confirm availability and any assessment charge before a visit. The fault, proposed work, parts availability and quotation are discussed before you authorise a repair. An enquiry does not confirm an appointment.
Service limitations
Do not open the TV or repeatedly power it on if there is a burning smell, smoke or visible damage. Internal components can retain dangerous voltage.
Your questions, answered
Should I keep trying to turn it on?
If it smells burnt, makes unusual electrical noises or trips the supply, disconnect it when safe and request an assessment.
Can you confirm a price before inspecting the equipment?
A description helps us discuss the assessment, but a repair quotation depends on the diagnosis, parts and agreed scope. Ask about any assessment charge before booking.
Is a visit confirmed when I send a message?
No. Please wait for TV Care to confirm availability, access arrangements and the appointment details.
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