Understanding the problem
A damaged cable, source device, input setting or physical port can interrupt a picture. Tell us which inputs are affected and whether the connector feels loose.
What the service involves
We assess the connection and surrounding circuitry and discuss the appropriate port or board repair after diagnosis.
Assessment and quotation
Send your area, equipment model and symptoms. TV Care will confirm availability and any assessment charge before a visit. The fault, proposed work, parts availability and quotation are discussed before you authorise a repair. An enquiry does not confirm an appointment.
Service limitations
Avoid forcing connectors or supporting heavy adapters from a port. Device compatibility and content protection issues may require a settings change rather than a repair.
Your questions, answered
Should I buy a new decoder first?
Try another suitable cable or input if safe. An assessment can help distinguish the TV connection from a decoder or cable problem.
Can you confirm a price before inspecting the equipment?
A description helps us discuss the assessment, but a repair quotation depends on the diagnosis, parts and agreed scope. Ask about any assessment charge before booking.
Is a visit confirmed when I send a message?
No. Please wait for TV Care to confirm availability, access arrangements and the appointment details.
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